Return requests must be made within 14 days of delivery to [email protected]. Please outline your name, order number and returning item(s) in the email. Once the return request is open, the item(s) must be sent to us immediately.
For the return to be accepted, the item(s) must be:
- In its original condition; unworn, unused, unaltered, unwashed and undamaged. Undergarments/briefs are non-refundable.
- No missing accessories such as belts, straps, laces, or logo pendant.
- Original tags, garment bags and/or product packaging intact.
- Posted in the box package in which it was received, or an equally secure outer box.
- Items that were purchased on sale or during special promotions are not eligible for return.
- We do not accept in-person returns.
For EU customers, returns are organised and paid for by the customer. Ottolinger is not liable for the return package, and we strongly recommend using a trackable shipping service with insurance.
For non-EU customers, please contact [email protected] and we will provide you with the necessary documentation and DHL return shipping label at your request. Please note that if you have accepted an international return shipping label from us, the fee will be deducted from your total refund amount.
Ottolinger Berlin GmbH / ONLINE RETURNS
Mahlower Str. 24, Aufgang D,
Phone: +49 (0)30 2092 5621
Please include your name and order # in the shipment.
We currently do not offer exchanges. If you would like to exchange a style or size of an item, please request for a refund and make a new purchase with the desired item(s).
Please be advised that refunds may take up to 5 working days to reach your account.
The refund will be made to the original payment method excluding the cost of the original shipping fee and any duties or taxes incurred.
If you are a non-EU customer and have requested a DHL return shipping label, the cost of the label will be deducted from your final refund total.
If you have any questions, please contact [email protected].