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Returns + exchanges 


Return Policy

If for any reasons you are not completely satisfied with your purchase, we will gladly exchange or refund your merchandise within 14 days of receipt. Once you open your return request, you have 15 days to send your item(s) back to us. 

Please note that:

All returned items must be in its original condition,  unworn unused, unaltered, unwashed, undamaged

All returned items must be complete with all original tags and/or packaging.

The return must be posted in the package in which it was received, or else an equally secure outer box.

Items that were purchased on sale are not eligible for return. 


For returns, please pick the courier and shipping service your prefer – we recommend using a trackable shipping service, and send back to:

Ottolinger Berlin GmbH

Online Returns

Mahlower Str. 24

12049 Berlin 


Phone: +4930 20925621

Please include your name and order # in the shipment.

For returns outside of the European Union please contact [email protected] before shipping out and we will provide you with the necessary documentation for the return. 


Exchanges requested via [email protected] are only processed upon receipt of returned merchandise and are based on stock availability at that time. We are not able to reserve or guarantee stock in advance. Exchanges are shipped to you free of charge. 



Refunds may take up to 5 working days to reach your account, depending on your payment method. Payments will be refunded to the original payment method excluding the cost of shipping. 

Please note that we do not refund shipping costs or any duties or taxes incurred.

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